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Privacy Policy

This Privacy Policy applies to the collection, use, disclosure and handling of personal information by Aimee Provence Pty Ltd.  When we refer to ‘Aimee Provence’ in this Privacy Policy, we are referring to Aimee Provence Pty Ltd.
Aimee Provence is committed to protecting the privacy of individuals and is bound by the Australian Privacy Principles set out in the Australian Information Commissioner Act 2010(AIC Act), the Privacy Act 1988 (Privacy Act) and the Freedom of Information Act 1982(FOI Act). Because we gather certain types of information about our users and patrons, we feel you should fully understand the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it.

Charity events, Social Media & Competition Policies

Competition Rules & Policies

Prizes must be claimed within 7 days of the announcement and can take up to 30 days to be delivered from date of claim. Competitions & Vouchers are only valid for 1 month from the competition date. All prizes for complimentary High TEA at Aimee Provence are subject to availability & booking is essential. Competitions & voucher winners are only available Tuesday – Friday unless stated otherwise. Users who post profanities, defamatory or liable comments will be expelled from our social media website and digital marketing platforms, and they will be no longer entitled to claim a prize even if they have been announced as the winner. If a prize winner has been disqualified, we will pick a new winner for the prize in question. Our competitions and prizes are awarded in good faith. Prizes not valid for special events (ie Melbourne Cup, public holidays and Christmas seasons, etc…) unless otherwise stated.

High Tea Cancellation Policy

For all high tea reservations, we do require credit card details at the time of booking as the restaurant does have an on-the-day cancellation policy. This policy states that if you are to cancel your reservation or drop in numbers on the day of your arrival, the restaurant may charge $30 per person as a food wastage fee. Any cancellations or adjustments to your reservation made before the day of your arrival do not incur this fee.

Gift vouchers purchase online or in-store will be fully redeemed if the person/persons fail to confirm their high tea reservation or fail to attend their high tea booking.

Social Media Policy

Users who post profanities, defamatory or liable comments will have their comments deleted from our social media and digital marketing platforms, and the user in question may be banned from making any further posts to our social media pages or digital marketing platforms.


Information Aimee Provence Gathers and Tracks

Aimee Provence gathers four types of information:
When you visit us at Aimee Provence restaurant we will collect any personal information that you provide to us.  This may include your name and contact details.
Information that users provide through optional, voluntary submissions. These are voluntary submissions to receive our electronic newsletters, to participate in our promotions, to email a friend, and from participation in polls and surveys.
Information we gather through aggregated tracking information derived mainly by cookies acquired throughout our sites. This information allows us to better tailor our content to readers’ needs and to help our advertisers and sponsors better understand the demographics of our audience.
Aimee Provence Gathers User Information In The Following Processes
Optional Voluntary Information
We offer the following free services, which require some type of voluntary submission of personal information by users:
Electronic newsletters (Dispatches)
We will offer a free electronic newsletter to users. Aimee Provence gathers the email addresses of users who voluntarily subscribe. Users may remove themselves from this mailing list by following the link provided in every newsletter that points users to the subscription management page. The subscription for our newsletter implements a double opt-in system to ensure that you actively decide to subscribe to our newsletter.
Aimee Provence may occasionally conduct user surveys to better target our content to our audience. We use the aggregated demographic information in these surveys only internally. We never share any of this information about specific individuals with any third party.
Promotion Aimee Provence may occasionally conduct promotion with rewards that involve the collection of data and personal opinion regarding the brand in order to identify a winner. This data may be used in our marketing communication if specified in the terms and condition of each promotion.

Usage Tracking

Aimee Provence tracks user traffic patterns throughout all of our sites. However, we do not correlate this information with data about individual users. Aimee Provence sometimes tracks and catalogues the search terms that users use to reach our website, but this tracking is never associated with individual users. We use tracking information to determine which areas of our sites users like and don’t like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you.


We may place a text file called a “cookie” in the browser files of your computer. The cookie itself does not contain Personal Information although it will enable us to relate your use of this site to information that you have specifically and knowingly provided. But the only personal information a cookie can contain is information you supply yourself. A cookie can’t read data off your hard disk or read cookie files created by other sites. Aimee Provence uses cookies to track user traffic patterns (as described above). Our advertising system delivers a one-time cookie to better track ad impressions and click rates.
You can refuse cookies by turning them off in your browser. If you’ve set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. You do not need to have cookies turned on to use this site. However, you do need cookies to participate actively in message boards, forums, polling and surveys.

Use of Information

Aimee Provence uses any information voluntarily given by our users to enhance their experience in our network of sites, whether to provide interactive or personalised elements on the sites or to better prepare future content based on the interests of our users.
As stated above, we use information that users voluntarily provide in order to send out electronic newsletters and to enable users to participate in surveys. We send out newsletters to subscribers on a regular schedule (depending on the newsletter), and occasionally send out special editions when we think subscribers might be particularly interested in something we are doing. Aimee Provence never shares newsletter mailing lists with any third parties, including advertisers, sponsors or partners.
When we use tracking information to determine which areas of our sites users like and don’t like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you. We track search terms entered in Search function as one of many measures of what interests our users. But we don’t track which terms a particular user enters.

Sharing of the Information

We will not share information about individual users with any third party, except to comply with applicable law or valid legal process or to protect the personal safety of our users or the public.
Where you apply for employment with us, we may disclose your personal information to our related entities, your referees and to third party suppliers who help with our recruitment process (recruitment agency).  We may also disclose your personal information to law enforcement agencies to verify whether you have a criminal record, if relevant to the role.


Aimee Provence operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by our customers.

Opt-out Policy

We give users options wherever necessary and practical. Such choices include:
Opting not to register to receive our electronic newsletters.
Double opt-in for secure verification

Online Purchasing Policies

 Aimee Provence Security Policy

Aimee Provence uses stripe for its online credit card transactions. stripe processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the stripe are secured payments.

For any inquiries about stripe’s purchasing security, visit their website Here

Your Consent

By using this site, you consent to the collection and use of this information by Aimee Provence. If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
Complaints process If you have any questions or concerns about our collection, use or disclosure of personal information, or if you believe that we have not complied with this Privacy Policy or the Privacy Act, please contact us as set out below:
Aimee Russell
Owner Aimee Provence  1-100 Burnett street Buderim 4556
Phone:  07 5453 7087
If you are not satisfied with our response or how we handled your complaint you may complain to the Office of the Australian Information Commissioner (OAIC). Office of the Australian Information Commissioner (OAIC)
GPO BOX 5218    Sydney NSW 1042
Phone:  1300 363 992
TTY:       1800 620 241

Photography Disclosure Statement

By attending any Aimee Provence restaurant, you agree that we can take photographs of you & your guests, being adults or children.
You agree by attending Aimee Provence restaurants and/or events, that you/your image (moving or still) may be photographed/taken & may be used in Aimee Provence marketing material, multimedia material, social media sites or any other hard copy or digital format (collectively the images).
By attending Aimee Provence restaurant, you acknowledge that all right, title & interest in the images shall vest in Aimee Provence who may, at their absolute discretion, use any of the images for commercial or non-commercial purposes anywhere in the world.

Online shopping

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfil orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example — Shipping providers, payment gateways, analytics.


We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.

Please see the stripe for more details.


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