High Tea Cancellation Policy
For all high tea reservations, we do require credit card details at the time of booking as the restaurant does have an on-the-day cancellation policy. This policy states that if you are to cancel your reservation or drop in numbers on the day of your arrival, the restaurant may charge $20 per person as a food wastage fee. Any cancellations or adjustments to your reservation made before the day of your arrival do not incur this fee.
Charity events, Social Media & Competition Policies
Competition Rules & Policies
Prizes must be claimed within 7 days of the announcement and can take up to 30 days to be delivered from date of claim. Competitions & Vouchers are only valid for 6 months from the competition date. All prizes for complimentary High TEA at Aimee Provence are subject to availability & booking is essential. Competitions & voucher winners are only available Monday- Friday. Users who post profanities, defamatory or liable comments will be expelled from our social media website and digital marketing platforms, and they will be no longer entitled to claim a prize even if they have been announced as the winner. If a prize winner has been disqualified, we will pick a new winner for the prize in question. Our competitions and prizes are awarded in good faith. Prizes not valid for special events (ie Melbourne Cup, public holidays and Christmas seasons, etc…) unless otherwise stated.
Social Media Policy
Users who post profanities, defamatory or liable comments will have their comments deleted from our social media and digital marketing platforms, and the user in question may be banned from making any further posts to our social media pages or digital marketing platforms.
Information Aimee Provence Gathers and Tracks
Aimee Provence gathers four types of information:
When you visit us at Aimee Provence restaurant we will collect any personal information that you provide to us. This may include your name and contact details.
Information that users provide through optional, voluntary submissions. These are voluntary submissions to receive our electronic newsletters, to participate in our promotions, to email a friend, and from participation in polls and surveys.
Information we gather through aggregated tracking information derived mainly by cookies acquired throughout our sites. This information allows us to better tailor our content to readers’ needs and to help our advertisers and sponsors better understand the demographics of our audience.
Aimee Provence Gathers User Information In The Following Processes
Optional Voluntary Information We offer the following free services, which require some type of voluntary submission of personal information by users:
Electronic newsletters (Dispatches) We will offer a free electronic newsletter to users. Aimee Provence gathers the email addresses of users who voluntarily subscribe. Users may remove themselves from this mailing list by following the link provided in every newsletter that points users to the subscription management page. The subscription for our newsletter implements a double opt-in system to ensure that you actively decide to subscribe to our newsletter.
Surveys Aimee Provence may occasionally conduct user surveys to better target our content to our audience. We use the aggregated demographic information in these surveys only internally. We never share any of this information about specific individuals with any third party.
Promotion Aimee Provence may occasionally conduct promotion with rewards that involve the collection of data and personal opinion regarding the brand in order to identify a winner. This data may be used in our marketing communication if specified in the terms and condition of each promotion.
Aimee Provence tracks user traffic patterns throughout all of our sites. However, we do not correlate this information with data about individual users. Aimee Provence sometimes tracks and catalogues the search terms that users use to reach our website, but this tracking is never associated with individual users. We use tracking information to determine which areas of our sites users like and don’t like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you.
Use of Information
Aimee Provence uses any information voluntarily given by our users to enhance their experience in our network of sites, whether to provide interactive or personalised elements on the sites or to better prepare future content based on the interests of our users. As stated above, we use information that users voluntarily provide in order to send out electronic newsletters and to enable users to participate in surveys. We send out newsletters to subscribers on a regular schedule (depending on the newsletter), and occasionally send out special editions when we think subscribers might be particularly interested in something we are doing. Aimee Provence never shares newsletter mailing lists with any third parties, including advertisers, sponsors or partners. When we use tracking information to determine which areas of our sites users like and don’t like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you. We track search terms entered in Search function as one of many measures of what interests our users. But we don’t track which terms a particular user enters.
Sharing of the Information
We will not share information about individual users with any third party, except to comply with applicable law or valid legal process or to protect the personal safety of our users or the public. Where you apply for employment with us, we may disclose your personal information to our related entities, your referees and to third party suppliers who help with our recruitment process (recruitment agency). We may also disclose your personal information to law enforcement agencies to verify whether you have a criminal record, if relevant to the role.
Aimee Provence operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by our customers.
We give users options wherever necessary and practical. Such choices include:
Opting not to register to receive our electronic newsletters.
Double opt-in for secure verification
Online Purchasing Policies
Aimee Provence Security Policy
Aimee Provence uses PayPal for its online credit card transactions. PayPal processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the PayPal are secured payments.
For any inquiries about PayPal’s purchasing security, visit their website at https://www.paypal.com/au/webapps/mpp/paypal-safety-and-security
If you are not satisfied with our response or how we handled your complaint you may complain to the Office of the Australian Information Commissioner (OAIC). Office of the Australian Information Commissioner (OAIC) GPO BOX 5218 Sydney NSW 1042 Phone: 1300 363 992 TTY: 1800 620 241
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Photography Disclosure Statement
By attending any Aimee Provence restaurant, you agree that we can take photographs of you & your guests, being adults or children.
You agree by attending Aimee Provence restaurants and/or events, that you/your image (moving or still) may be photographed/taken & may be used in Aimee Provence marketing material, multimedia material, social media sites or any other hard copy or digital format (collectively the images).
By attending Aimee Provence restaurant, you acknowledge that all right, title & interest in the images shall vest in Aimee Provence who may, at their absolute discretion, use any of the images for commercial or non-commercial purposes anywhere in the world.
We collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfil orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you; for example — Shipping providers, payment gateways, analytics.
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
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